About Autotask
Autotask, a Datto company, is a leading professional services automation (PSA) platform purpose-built for managed service providers delivering security and IT services to their clients. With capabilities spanning ticketing, project management, billing, and service delivery, Autotask is the operational backbone for MSPs managing security programs at scale. Teams looking to integrate with Autotask or build an Autotask integration can use Synqly to connect Autotask's PSA workflows with security tooling and SIEM platforms through a normalized connector, without point-to-point API development.
About the Autotask Operations Cloud Integration
Autotask Operations Cloud (by Datto) is the leading professional services automation (PSA) platform for managed service providers, delivering cloud-based ticketing, project management, billing, and service delivery in a single platform. As Synqly’s Ticketing provider, Autotask enables MSP-focused security platforms to create and manage service tickets programmatically through a normalized connector. Integrate with Autotask Operations Cloud to automate ticket creation from security alerts and findings, bridging security detection tools with the PSA workflows MSPs use to manage client service delivery.
Integration Use Cases
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.