About the Ivanti Neurons Ticketing Integration
Ivanti Neurons for ITSM is Ivanti’s cloud-based IT service management platform, providing enterprise-grade ticketing, incident management, and service request workflows for IT and security operations teams. Part of Synqly’s Ticketing Unified API, the Ivanti Neurons ITSM integration enables security platforms to create, update, and manage service tickets programmatically through a normalized connector. Integrate with Ivanti Neurons for ticketing to automatically route security findings and alerts into Ivanti’s ITSM workflows, connecting detection and response tools with the service management processes your teams rely on.
Integration Use Cases
Create Attachment
[beta: currently supported by Jira] Creates an `Attachment` for the ticket with id `{ticketId}` in the token-linked `Integration`.
Create Note
Creates a note on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Delete Attachment
[beta: currently supported by Jira] Deletes the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Delete Note
Deletes the note matching {noteId} form the ticket matching {ticketId} from the token-linked Integration.
Download Attachment
[beta: currently supported by Jira] Downloads the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Attachments Metadata
[beta: currently supported by Jira] Returns metadata for all Attachments for a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Notes
Lists all notes for the ticket matching {ticketId} from the token-linked Integration.
Patch Note
Update a note matching {noteId} title and/or content on the ticket matching {ticketId} from the token-linked Integration.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
Integration Resources
About Ivanti
Ivanti is a global IT and security operations company delivering unified endpoint management, IT service management, and zero trust security solutions trusted by enterprises worldwide. With a broad portfolio spanning device management, patch automation, and access security, Ivanti is a strategic partner for organizations looking to modernize and secure their IT operations infrastructure. Teams looking to integrate with Ivanti or build an Ivanti integration can use Synqly to connect Ivanti's endpoint management and security data with SIEM, SOAR, and IT operations platforms through a normalized connector.