About the Xurrent Integration
Xurrent, formerly known as 4me, is a cloud-based IT and enterprise service management platform built to connect internal teams with external service providers on a shared service model. Part of Synqly’s Ticketing Unified API, the Xurrent integration enables security platforms to create, update, and query tickets, along with their comments, notes, attachments, and projects, through a normalized connector instead of building directly against Xurrent’s API. Integrate with Xurrent to route security findings into existing IT service management workflows without managing a separate point-to-point integration.
Integration Use Cases
Create Attachment
[beta: currently supported by Jira] Creates an `Attachment` for the ticket with id `{ticketId}` in the token-linked `Integration`.
Create Comment
Creates a comment on the ticket matching {ticketId} from the token-linked Integration.
Create Note
Creates a note on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Download Attachment
[beta: currently supported by Jira] Downloads the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Attachments Metadata
[beta: currently supported by Jira] Returns metadata for all Attachments for a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Comments
Lists all comments for the ticket matching {ticketId} from the token-linked Integration.
List Notes
Lists all notes for the ticket matching {ticketId} from the token-linked Integration.
List Projects
Returns a list of `Projects` from the token-linked `Integration`. Tickets must be created and retrieved within the context of a specific Project.
List Remote Fields
List all remote fields for all Projects in a ticketing integration. The response will include a list of fields for each issue type in the ticketing provider.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
Integration Resources
About Xurrent
Xurrent, formerly known as 4me, is a cloud-based IT and enterprise service management platform built to connect internal teams with external service providers on a single shared service model. Recognized for its ability to federate ticketing and workflow data across multiple providers without forcing every party onto the same tool, Xurrent has become a trusted ITSM backbone for organizations managing distributed service delivery. Teams looking to integrate with Xurrent or build a Xurrent integration can use Synqly to create, update, and query tickets, comments, and projects in Xurrent through a normalized connector without custom API development.