Zendesk is a cloud-based customer service and IT support platform providing ticketing, help desk, and customer experience tools used by both customer-facing support teams and internal IT service desks.
Vendors building a Zendesk integration can automate ticket creation, status updates, and escalations from security findings and IT events directly into Zendesk through Synqly's normalized ticketing connector. Integrate Zendesk to connect your security or IT product with Zendesk's service desk without managing Zendesk API versioning.
Configuration for Zendesk as a Ticketing Provider
Integration Use Cases
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.