About Zendesk
Zendesk is a global customer service and IT service management company whose flexible, cloud-native ticketing and support platform is widely adopted by IT and security operations teams to manage incidents, service requests, and support workflows at scale. Known for its ease of deployment and extensive ecosystem of integrations, Zendesk is a trusted operational platform for security-focused service teams managing high volumes of requests and incidents. Teams looking to integrate with Zendesk or build a Zendesk integration can use Synqly to route security findings, alerts, and incidents into Zendesk's ticketing system through a normalized connector.
About the Zendesk Integration
Zendesk is a leading cloud-native customer service and IT service management platform, widely used by security operations and IT teams to manage incidents, service requests, and support workflows with flexible ticketing, SLA management, and automation capabilities. As Synqly’s Ticketing provider, Zendesk enables security platforms to create, update, and route tickets programmatically through a normalized connector, eliminating the need to manage the Zendesk API directly. Integrate with Zendesk to automatically route security findings, alerts, and incident notifications into Zendesk tickets, connecting your security detection tools with the service management workflows your teams rely on.
Integration Use Cases
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.