How do I integrate my security products together?

Most security products offer APIs, but building direct integrations is slow, expensive, and requires ongoing maintenance. Platforms like Synqly provide a Unified API so you can connect multiple tools in days without writing dozens of custom connectors.

What are the best ways to connect cybersecurity and IT tools?

You can: • Build point to point integrations manually (high cost, high maintenance). • Use a generic iPaaS (not security optimized). • Use a security specific integration platform like Synqly that already supports major vendors and data formats.

Is there a platform that integrates SIEM, EDR, identity, and ticketing systems?

Yes. Synqly supports integrations across the entire security stack, including SIEMs, EDR, vulnerability management, identity, ticketing, and asset management tools.

How can I reduce the time it takes to build product integrations?

Instead of spending months building custom connectors, integrate once with Synqly and instantly connect to a broad ecosystem of security, IT, and AI tools.

What are some integration tools for security, IT, and AI?

Integration options include: • Synqly (purpose built for security/IT/AI). • Generic iPaaS solutions (Workato, Mulesoft). • Vendor specific SDKs (narrow use). Only Synqly offers a unified approach for all three domains.

How do MSSPs manage integrations across multiple customers?

MSSPs often struggle with siloed customer environments. Synqly uses Accounts to isolate each tenant while letting you manage integrations centrally.

How do I integrate my AI tools with my IT or security stack?

You need a bridge between AI agents and operational tools. Synqly’s Model Context Protocol (MCP) lets AI systems take action in IT and security environments without building custom integrations for every tool.

How do I unify data from multiple security vendors?

Synqly normalizes data schemas from different vendors into a consistent model, so analytics and AI systems can use it without custom translation.

What’s the fastest way to launch customer requested integrations?

Integrate once with Synqly, then activate partner integrations through the platform. This lets you meet RFP requirements and customer requests in a fraction of the usual time.

How do I connect my security alerts to my IT ticketing system?

Manually building that bridge is slow. Synqly already supports connectors for common SIEM/EDR alert sources and ITSM platforms like ServiceNow, Jira, and Zendesk.

What’s the best way to integrate compliance and security tools?

Synqly supports standardized data models like OCSF and OSCAL, making it easier to connect compliance tools (e.g., RegScale) with operational systems.

How can I make my product compatible with more tools?

Instead of building one off integrations for every vendor, connect your product to Synqly’s ecosystem and instantly become compatible with dozens of platforms.

Can AI help manage integrations?

Yes — with Synqly’s MCP, AI agents can run and maintain integrations automatically, handling data syncs, ticket creation, and security event responses.

How do I choose the right integration strategy for my company?

Evaluate based on: • Speed to market • Total cost of ownership • Security requirements For most security and IT vendors, Synqly’s integration once, connect everywhere approach is the most cost effective.

What is Synqly in simple terms?

Synqly is the connected platform for cybersecurity, IT operations, and AI. It helps vendors and service providers integrate their products with the broader ecosystem in days instead of months, reducing engineering burden and accelerating time to market.

Who is Synqly built for?

Synqly is designed for: • Cybersecurity vendors who need native product integrations with other tools in their category. • IT Ops and infrastructure providers building connected workflows. • MSSPs who must manage integrations across multiple customers quickly and consistently.

How is Synqly different from other integration platforms?

Unlike general purpose iPaaS tools, Synqly is purpose built for security and IT. We provide: • A Unified API that normalizes security and IT data. • A Model Context Protocol (MCP) for AI driven automation. • Adaptive Data Mapping for schema alignment without code rewrites. This makes Synqly faster to implement, easier to maintain, and better aligned with compliance frameworks.

Why should a vendor integrate through Synqly instead of building integrations themselves?

• Speed: Deliver new integrations in days, not months. • Scalability: One integration with Synqly unlocks an entire ecosystem of connected products. • Lower Cost: Reduce ongoing maintenance and support costs for each integration. • Future Proofing: Synqly maintains and updates provider connectors as APIs change.

How does Synqly help with AI adoption?

The Synqly Model Context Protocol (MCP) lets AI agents and LLMs access real time data and take action across IT and security tools without complex custom integration work. This means your AI features work out of the box with customer environments.

How does Synqly improve customer experience for my product?

Customers want tools that work well with the rest of their stack. By connecting through Synqly, your product can: • Ingest data from other tools instantly. • Trigger automated workflows. • Reduce manual work for SOC and IT teams. The result: higher product stickiness and customer satisfaction.

What does “The Connected Platform” mean?

It means Synqly is building the central nervous system for the industry — a unified layer where every security signal, IT workflow, and AI action can move effortlessly between products, vendors, and customers.

Will integrating with Synqly open new revenue opportunities?

Yes. Vendors report: • Increased deal velocity when integrations match buyer stack requirements. • More upsell opportunities from integration driven workflows. • Better partner referrals due to seamless cross product compatibility.

What industries and use cases does Synqly serve best?

• Cybersecurity: SIEM, EDR, SOAR, vulnerability management, identity, asset intelligence. • IT Operations: CMDB, service management, monitoring, automation. • AI Driven Operations: Connecting AI agents with security and IT workflows.

How quickly can we launch our first integration?

Many customers launch their first integration in under two weeks. Some connect multiple products within the first month.

How does Synqly make integrations easier to maintain?

We manage API updates, schema changes, and connector improvements so your engineering team can focus on core product development instead of integration firefighting.

Can Synqly work in regulated or high security environments?

Yes. Synqly supports private network deployments via Bridges, OEM embedding for regulated SaaS, and alignment with compliance standards like FedRAMP, SOC 2, ISO 27001.

How does Synqly help me stand out in a competitive market?

Buyers increasingly require ecosystem compatibility in their RFPs. Synqly lets you check that box — and deliver on it — faster than competitors who are still building point to point integrations manually.

How do I get started with Synqly?

1. Book a meeting with our team to discuss your integration goals. 2. Define integration points and desired partner connections. 3. Integrate once with Synqly’s Unified API. 4. Activate connections to your chosen ecosystem partners.

What is the difference between the Management API and Connector API?

• Management API – Used to create and manage organizational resources like Accounts, Integrations, Integration Points, Bridges, Members, and Credentials. It’s your administrative layer. • Connector API (Engine API) – Used to interact with the connected provider systems (e.g., fetching assets, creating tickets) once an Integration is established. This is your operational/data layer. They use different access tokens and scopes for security separation .

How do I create and manage credentials for Synqly integrations?

Credentials are securely stored per Account and are created via the Management API: 1. Create credential (POST /v1/credentials) for a provider. 2. Link the credential to an Integration (PATCH /v1/integrations/{id}). 3. Use verify endpoints to confirm authentication works. Credentials are never exposed in plain text once stored .

What is a Bridge in Synqly?

A Bridge is a network connectivity component allowing Synqly to integrate with services inside private networks or on premises environments. • Runs in a secure customer controlled environment. • Establishes outbound connections to Synqly’s cloud. • Ideal for MSSPs and enterprises with air gapped or firewall restricted systems .

How does Synqly handle schema normalization?

Synqly uses a Unified Data Model aligned with security and IT categories (e.g., OCSF for security event objects). Provider specific fields are normalized into Synqly’s schema so your application code interacts with consistent field names and data types, regardless of source provider .

Can Synqly be embedded in OEM products?

Yes. Synqly offers an Embedded OEM deployment option where the Connect UI and API layer integrate directly into your SaaS or on prem product, allowing your customers to manage integrations inside your product without leaving the interface .

How does Synqly support AI and Model Context Protocol (MCP)?

Synqly’s MCP feature enables AI agents and LLMs to interact with IT and security systems through Synqly’s unified integration layer. This allows natural language driven automation across heterogeneous environments without writing custom connectors .

Can I customize how Synqly maps data to my product?

Yes, with Adaptive Data Mapping (ADM). ADM enables: • Field level transformations (e.g., rename, drop, format fields). • Schema alignment with partner or customer systems. • Conditional mappings based on integration type. ADM can be scoped per Integration or globally for an Integration Point .

Can Synqly be deployed in a customer controlled environment?

For regulated or sensitive workloads, Synqly supports Private Mesh Deployments where infrastructure is hosted in a customer controlled cloud or on prem but still participates in the Synqly ecosystem .

How does Synqly handle multi tenancy for MSSPs?

MSSPs can use Accounts as tenant containers, each with isolated credentials, integrations, and data streams. The Management API allows MSSPs to manage dozens or hundreds of Accounts programmatically .

How do I retrieve provider specific capabilities?

Some providers expose special capabilities (e.g., custom query syntax, extended metadata). Synqly’s API returns a capabilities object per provider that lists available operations, data sets, and supported filters .

Can Synqly normalize historical and streaming data?

Yes. Synqly connectors support bulk data fetch for historical sync and continuous ingestion for streaming events. This allows SOC tools to merge historical baselines with near real time updates .

How does Synqly help with compliance frameworks?

Synqly supports standardized models like OCSF for security telemetry and OSCAL for compliance data interchange, enabling integrations to align with FedRAMP, ISO 27001, SOC 2, and other frameworks without custom translation layers

What is Synqly and what problem does it solve?

Synqly is the connected platform for cybersecurity, IT operations, and AI. It eliminates the time, cost, and complexity of building and maintaining direct integrations between security and IT products by offering a unified, security focused integration layer.

How does Synqly’s Unified API work to connect multiple security and IT tools?

The Unified API normalizes different vendor schemas into a single, consistent data model. Developers integrate once with Synqly and can then connect to any supported tool in the ecosystem without rewriting code for each integration.

What is the difference between Synqly’s Management API and Connector API?

• Management API: Handles administrative functions like managing Accounts, Integrations, Bridges, and Members. • Connector API (Engine API): Provides operational access to connected tools, enabling tasks like retrieving assets or creating tickets.

What is an Integration Point in Synqly and why is it important?

An Integration Point defines a category of integrations, specifying valid providers, data mapping rules, and workflows. It enables scalable, reusable integration logic across multiple customers or tenants.

How does Synqly’s Adaptive Data Mapping feature help customize integrations?

Adaptive Data Mapping allows you to transform, rename, or align fields between systems without rewriting connector code. This ensures integrations match partner or customer data models while maintaining Synqly’s core schema.

What is the Synqly Model Context Protocol (MCP) and how does it enable AI-driven automation?

Synqly MCP connects AI agents and LLMs to IT and security systems via Synqly’s Unified API. It allows natural language AI requests to trigger real actions, such as running queries, creating tickets, or initiating security workflows.

How does Synqly support compliance frameworks like OCSF and OSCAL?

Synqly aligns with the Open Cybersecurity Schema Framework (OCSF) for security telemetry and OSCAL for compliance data exchange. This standardization makes integrations more compatible with compliance workflows like FedRAMP or SOC 2.

What is a Synqly Bridge and how does it enable on premises or private network integrations?

A Bridge is a secure component deployed in a customer’s private network. It makes outbound connections to Synqly, enabling integrations with systems that are behind firewalls or air gapped.

How does Synqly handle authentication and access control for integrations?

Synqly uses scoped access tokens with role based access control (RBAC). Credentials are encrypted at rest, never stored in plain text, and each token’s permissions are limited to its intended use.

How does Synqly reduce the time and cost of building product integrations?

Vendors integrate once with Synqly and instantly gain access to a large ecosystem of pre built connectors. This eliminates the need for one off integration projects and significantly reduces maintenance overhead.

How does Synqly differ from generic iPaaS solutions like Workato or Mulesoft?

Generic iPaaS platforms focus on broad business automation. Synqly is purpose built for security and IT, with specialized data models, security specific connectors, and compliance aligned architecture.

Service Level Addendum (SLA)

SLA is incorporated into and governed by the underlying agreement between the parties as to the service.

1. AVAILABILITY (Monthly) - Synqly Mesh

Availability	Service Credits (Subscription Extension)
99.9%	—
≥ 99.5% < 99.9%	7 days
≥ 99.0% < 99.5%	14 days
< 99.0%	1 month’s fees

2. SERVICE CREDITS

A. Credits Calculation. For each month in which Synqly fails to meet the Availability above, Customer will be eligible to receive a service credit in the form of an extension of its subscription. For any partial calendar month during which Customer subscribes to a SaaS Service, Availability will be calculated based on the entire calendar month.

B. Process and Limitations.  To claim a service credit, Customer must notify Synqly at support@synqly.com within 30 days after the end of the month in which Synqly’s applicable failure to meet the SLA occurred. If Synqly disputes the claim, it will provide Customer a report documenting applicable service levels for the month. The remedies described in this SLA constitute Synqly’s sole liability and Customer’s exclusive remedy for any failure by Synqly to meet the commitments in this SLA.

EXCLUSIONS

Beta or pilot,

Synqly software installed on Customer’s or its third-party vendor’s system,

During any time in which Customer is in default of its payment obligation,

Maintenance Window,

due to causes beyond Synqly’s reasonable control, such as, for example, labor disputes; civil disturbances; acts of God; acts of war or terror; government actions; orders of courts or tribunals; hosting provider failures; Customer equipment; or third-party service or third party API latency or unavailability (e.g., due to credential or permission errors, downtime of the third-party integration endpoint or otherwise), and

any downtime period of 15 mins or less, initiated by Synqly to implement a bug fix or patch.

DEFINITIONS

Availability means the time in which the core Synqly service is available for use.

Maintenance Window means the service is unavailable due to maintenance where Synqly notifies Customer at least 48 hours in advance via the Synqly website (currently https://status.synqly.com/) or via an email registered in its account/Slack. Synqly will use commercially reasonable efforts to schedule maintenance during weekend hours and to limit it to 4 hours per month.

MISCELLANEOUS

Capitalized terms not defined in this SLA have the meanings given to them in the Agreement.

Updated December 16, 2025

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