About the BMC Helix ITSM Integration
BMC Helix ITSM is BMC’s enterprise IT service management suite, used by IT and security teams to manage incidents, service requests, and change processes across large, hybrid environments. Part of Synqly’s Ticketing Unified API, the BMC Helix ITSM integration enables security platforms to create, update, and query tickets, along with their comments, notes, and attachments, through a normalized connector instead of building directly against BMC’s API. Integrate with BMC Helix ITSM to route security findings into existing IT service management workflows and keep remediation tracked in the system IT teams already use.
Integration Use Cases
Create Attachment
[beta: currently supported by Jira] Creates an `Attachment` for the ticket with id `{ticketId}` in the token-linked `Integration`.
Create Comment
Creates a comment on the ticket matching {ticketId} from the token-linked Integration.
Create Note
Creates a note on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Delete Comment
Deletes the comment matching {commentId} form the ticket matching {ticketId} from the token-linked Integration.
Delete Note
Deletes the note matching {noteId} form the ticket matching {ticketId} from the token-linked Integration.
Download Attachment
[beta: currently supported by Jira] Downloads the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Comments
Lists all comments for the ticket matching {ticketId} from the token-linked Integration.
List Notes
Lists all notes for the ticket matching {ticketId} from the token-linked Integration.
List Remote Fields
List all remote fields for all Projects in a ticketing integration. The response will include a list of fields for each issue type in the ticketing provider.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
