About the Freshdesk Integration
Freshdesk is Freshworks’ cloud-based customer service and IT support ticketing platform, widely used by IT and security operations teams to manage service requests, incidents, and support cases with customizable workflows and SLA management. Part of Synqly’s Ticketing Unified API, the Freshdesk integration enables security platforms to create, update, and route tickets programmatically through a normalized connector, eliminating direct Freshdesk API management. Integrate with Freshdesk to automatically route security findings, alerts, and incident notifications into Freshdesk tickets, connecting detection tools with the service management workflows your security and IT teams rely on.
Integration Use Cases
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
Integration Resources
About Freshworks
Freshworks is a global enterprise software company that delivers customer engagement, IT service management, and CRM solutions trusted by businesses of all sizes worldwide. For security and IT operations teams, Freshworks provides a modern, cloud-native platform for managing incidents, service requests, and cross-functional workflows that bridge security operations and business services. Teams looking to integrate with Freshworks or build a Freshworks integration can use Synqly to connect security tooling and alert pipelines with Freshworks' service management capabilities through a standardized API connector.