About the Freshdesk Integration
Freshdesk is Freshworks’ cloud-based customer service and IT support ticketing platform, widely used by IT and security operations teams to manage service requests, incidents, and support cases with customizable workflows and SLA management. Part of Synqly’s Ticketing Unified API, the Freshdesk integration enables security platforms to create, update, and route tickets programmatically through a normalized connector, eliminating direct Freshdesk API management. Integrate with Freshdesk to automatically route security findings, alerts, and incident notifications into Freshdesk tickets, connecting detection tools with the service management workflows your security and IT teams rely on.
Integration Use Cases
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
