About the Jira Service Management Integration
Jira Service Management is Atlassian’s ITSM and service desk platform, enabling IT and security teams to manage incidents, service requests, and change management workflows with ITIL-aligned processes and deep integration with the Jira ecosystem. Part of Synqly’s Ticketing Unified API, the Jira Service Management integration enables security platforms to create, update, and route service tickets programmatically through a normalized connector. Integrate with Jira Service Management to automatically create and manage service tickets from security alerts and findings, connecting your security operations tooling with enterprise ITSM workflows.
Integration Use Cases
Create Attachment
[beta: currently supported by Jira] Creates an `Attachment` for the ticket with id `{ticketId}` in the token-linked `Integration`.
Create Comment
Creates a comment on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Delete Attachment
[beta: currently supported by Jira] Deletes the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Delete Comment
Deletes the comment matching {commentId} form the ticket matching {ticketId} from the token-linked Integration.
Download Attachment
[beta: currently supported by Jira] Downloads the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Attachments Metadata
[beta: currently supported by Jira] Returns metadata for all Attachments for a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Comments
Lists all comments for the ticket matching {ticketId} from the token-linked Integration.
List Projects
Returns a list of `Projects` from the token-linked `Integration`. Tickets must be created and retrieved within the context of a specific Project.
List Remote Fields
List all remote fields for all Projects in a ticketing integration. The response will include a list of fields for each issue type in the ticketing provider.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
About Atlassian
Atlassian is a global enterprise software company whose collaboration and work management ecosystem is trusted by security, IT, and development teams at organizations of every size. With a portfolio spanning project tracking, service management, and team collaboration, Atlassian has become a cornerstone of how modern security and IT operations teams coordinate, track vulnerabilities, and manage incidents. Teams looking to integrate with Atlassian or connect Atlassian tools into their security stack can use Synqly to bridge Atlassian's ecosystem with security operations platforms through a single, normalized connector.
