About the PagerDuty Operations Cloud Integration
PagerDuty Operations Cloud is PagerDuty’s enterprise incident management and digital operations platform, providing on-call management, incident response coordination, and service ownership workflows trusted by security and operations teams worldwide. Part of Synqly’s Ticketing Unified API, the PagerDuty Operations Cloud integration enables security platforms to create and manage incidents programmatically through a normalized ticketing connector. Integrate with PagerDuty Operations Cloud for ticketing to automatically create and update PagerDuty incidents from security findings and alerts, bridging your detection tools with the incident management workflows your teams depend on.
Integration Use Cases
Create Comment
Creates a comment on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Comments
Lists all comments for the ticket matching {ticketId} from the token-linked Integration.
List On Call Agents
Returns a list of all on-call agents for an escalation policy.
List Projects
Returns a list of `Projects` from the token-linked `Integration`. Tickets must be created and retrieved within the context of a specific Project.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Escalation Policies
Returns a list of escalation policies.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
