About ServiceNow
ServiceNow is the global leader in enterprise service management and IT operations, trusted by the world's largest organizations to digitize and automate workflows across IT, security, and business functions. With security operations capabilities spanning vulnerability response, incident management, and risk management built natively into its platform, ServiceNow is a central system of record and action for enterprise security programs. Teams looking to integrate with ServiceNow or build a ServiceNow integration can use Synqly to connect security findings, alerts, and incident data into ServiceNow's workflows through a normalized connector.
About the ServiceNow Security Incident Response (SIR) Integration
ServiceNow Security Incident Response (SIR) is ServiceNow’s purpose-built security operations module, providing structured workflows for security incident triage, investigation, escalation, and resolution within the ServiceNow platform. As Synqly’s Ticketing provider, ServiceNow SIR enables security platforms to create and manage security incidents programmatically through a normalized connector that leverages ServiceNow’s dedicated security incident model. Integrate with ServiceNow Security Incident Response to automatically create and route security incidents from detection tools into ServiceNow’s SIR workflows, enabling structured, trackable security operations at enterprise scale.
Integration Use Cases
Create Comment
Creates a comment on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Delete Comment
Deletes the comment matching {commentId} form the ticket matching {ticketId} from the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Comments
Lists all comments for the ticket matching {ticketId} from the token-linked Integration.
List Remote Fields
List all remote fields for all Projects in a ticketing integration. The response will include a list of fields for each issue type in the ticketing provider.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
Integration Resources
Configuration Guide
ServiceNow Security Incident Response (SIR) Configuration Guide
Synqly Documentation
ServiceNow Security Incident Response (SIR) Integration Docs