About the ServiceNow IT Service Management (ITSM) Integration
ServiceNow IT Service Management (ITSM) is ServiceNow’s flagship ITIL-aligned service management platform, enabling enterprises to manage incidents, problems, changes, and service requests through automated workflows and a unified service portal. Part of Synqly’s Ticketing Unified API, the ServiceNow ITSM integration enables security platforms to create, update, and manage incidents and service tickets programmatically through a normalized connector. Integrate with ServiceNow ITSM to automatically route security findings and alerts into ServiceNow incidents and service requests, connecting your security operations tooling with the enterprise ITSM workflows your organization runs on.
Integration Use Cases
Create Comment
Creates a comment on the ticket matching {ticketId} from the token-linked Integration.
Create Note
Creates a note on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Delete Comment
Deletes the comment matching {commentId} form the ticket matching {ticketId} from the token-linked Integration.
Delete Note
Deletes the note matching {noteId} form the ticket matching {ticketId} from the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Comments
Lists all comments for the ticket matching {ticketId} from the token-linked Integration.
List Notes
Lists all notes for the ticket matching {ticketId} from the token-linked Integration.
List Remote Fields
List all remote fields for all Projects in a ticketing integration. The response will include a list of fields for each issue type in the ticketing provider.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
